All Entries in the "General Tips" Category
If Something Goes Wrong – Providing us with Diagnostic Info
If your copy of CCRQInvoice or CCRQBOM runs into a problem it can’t resolve, you will get an error window that displays a message describing the error. To be able to quickly diagnose the problem our technical support staff needs detailed information on the problem – here are some tips on how to best get that to us.
Importing and Exporting Templates
All CCRSoftware programs include a template editor(or “form” editor) that allows you to modify our built-in templates for reports and forms. Edited templates are saved as separate files, but to be used they must be located in the the appropriate folder on your computer. We provide an import and export function that helps you get templates in the proper place.
Backing Up CCRSoftware Files
CCRSoftware products work with the data in your QuickBooks company file rather than creating a separate set of company data to manage. However, there are some files that contain important information that are not a part of your QuickBooks file – and you should make a backup copy of this data periodically.
Stopping the Windows – No Disk Error
If you have a “card reader” on your system you may get a Windows error message that pops up when you start certain programs (such as the CCRSoftware applications) that is titled Windows – No Disk. You may get this several times in a row before the software starts. Here are some ideas on how to deal with this.
CCRSoftware and QuickBooks 2010
All current releases of CCRSoftware products do work with QuickBooks 2010 without any problems, but the intial releases of the new version of QuickBooks has a number of bugs that are causing some people problems with some third party products.
My CCRSoftware Program No Longer Connects to the Company File
Just a quick note – several of our clients have noted that they suddenly find that their CCRSoftware product can no longer connect to their QuickBooks company file. The symptoms vary, but the most typical are that the CCRSoftware program says that it Cannot open the QuickBooks Company File, and there often is a mention of an error code, 80040408 (or something similar).
There are two common causes for this, and a simple correction for both:
- Did you just update your QuickBooks program, perhaps with an “automatic update”? If you did, and then you started the CCRSoftware program and got this error, the simple fix is to close QuickBooks and then restart it. For some reasons many of the “automatic updates” close down the feature that QuickBooks provides that lets third party programs to access the file. Exiting and restarting QuickBooks usually resolves this.
- Are you running on Microsoft Vista? Please note that with Vista, all third party products that integrate with QuickBooks require that you enable UAC. If you have disabled this feature in Vista, you will have problems.
I’m mentioning this today because the recent R7 update for QuickBooks 2009 has created a lot of technical support calls for us, for the reason described above.